Алексей Миллер, EVP DataArt, засветился в Forbes со статьей “Getting Back To Outsourcing Basics”.
IT outsourcing has become the norm worldwide as a proven way to reduce costs, access global talent and drive innovation. Unlike many other mature industries, however, it has remained an area where industry-wide process standardization is almost nonexistent. Despite 25 years of trying, we are still nowhere near universal return-on-investment benchmarking, risk management or even reliable ways to measure quality.
Compare that to how buyers talk to vendors in contract electronics manufacturing, for example, and the differences are startling. In IT development, however, full standardization is impossible as services vendors often sell that which does not yet exist and, at times, that which has never been done before. Because of this, IT outsourcing remains an area where the collective experience of others does not do much to provide a basic level of trust between the buyer and vendor that their next endeavor will succeed. To mitigate the risk of failure, each new deal must work out its own relationship, its own ways to build trust and its own way of evaluating performance.
Метки: в тираж!, Миллер, хвастовство
Запись создана: Вторник, 7th Сентябрь, 2010 в 07:44.